How CR Servers support works
Choose the right channel — tickets, phone, contact form — and what to include so we can help faster.
Best channel for customers
Support tickets are the primary path. Staff monitors the queue continuously, and tickets keep history tied to your account and services.
- Log in at clients.crservers.com.
- Open a ticket from inside your account so we can see your services immediately.
- Put all relevant details in the ticket itself (domain, error text, when it started).
Step-by-step: How to open a support ticket.
Phone
Costa Rica: +506 2256-3944. Office hours are Monday–Friday, 8:00–18:00 Costa Rica time. Outside those hours the phone system can route emergencies to on-duty staff when needed.
Before you buy
Use the contact form for sales questions or a first conversation. Existing customers should prefer tickets for technical and billing work.
What speeds things up
- Product type (shared hosting, VPS, dedicated, colocation) and domain name
- Exact error messages or screenshots
- Whether production traffic is affected
Browse Support categories while you wait — many DNS, email, and payment howtos are already documented.