How CR Servers support works
Choose the right channel — tickets, phone, contact form — and what to include so we can help faster.
Best channel for customers
Support tickets are the primary path. Staff monitors the queue continuously, and tickets keep history tied to your account and services.
- Log in at clients.crservers.com.
- Open a ticket from inside your account so we can see your services immediately.
- Put all relevant details in the ticket itself (domain, error text, when it started).
Step-by-step: How to open a support ticket.
Phone
Costa Rica: +506 2256-3944. Office hours are Monday–Friday, 8:00–18:00 Costa Rica time. During office hours our team answers first. If no one picks up, eden·IA, Edenia's AI assistant, takes the call; if you ask, it can try once more to connect you with the team, or open a support ticket for you. Outside office hours, eden·IA answers and can open a support ticket so our team follows up.
This number takes calls only. For WhatsApp, write to +506 6059-2405. During office hours our team replies first; if no one replies within a few minutes, eden·IA answers. Outside office hours, the assistant answers right away, and if you ask for a person it passes the chat to our team, though replies may take longer. On WhatsApp the assistant can't open support tickets yet: it passes your request to our team in the same chat. For technical, billing or account issues, a support ticket is the fastest path.
Before you buy
Use the contact form for sales questions or a first conversation. Existing customers should prefer tickets for technical and billing work.
What speeds things up
- Product type (shared hosting, VPS, dedicated, colocation) and domain name
- Exact error messages or screenshots
- Whether production traffic is affected
Browse Support categories while you wait — many DNS, email, and payment howtos are already documented.