Safety & Security
Physical security for infrastructure in leased rack space at Costa Rica's primary telecom carrier facility—multi-tiered protection for the equipment we operate in San José.
We lease rack space and operate our own servers and networking; the carrier facility is run by the national telecom operator. The site is protected 24/7/365 by experienced security officers. Server access is limited to authorized technicians, with constant video surveillance and detailed logs of employee and visitor activity.
Multi-Tiered Security Protection
Our comprehensive security approach combines physical barriers, advanced technology, and trained personnel to create multiple layers of protection for your critical infrastructure:
24/7 on-site armed guards
Facial recognition systems for building and data center access
Controlled building access with ID verification
Secure racks with individual keyed access
12-point CCTV camera system with digital logging
Visitor registration and escorted access policies
Advanced Access Control Systems
Our automated access control system prevents entry by unauthorized personnel and records the inflows and outflows of authorized personnel, as well as monitoring the time doors are kept open. Staff are granted different security levels of access to the building. Each rack has a physical key that is delivered to the technician when required. Video surveillance is undertaken from the building entrance through security check-in, elevators, datacenter entrance, and within the datacenter there are 12 cameras monitoring personnel access to sensitive areas.
Main Security Features
- 3 Level Security to Hardware Racks.
- Armed Security Officers at entrance of building.
- Metal detectors at building entrance.
Physical Security Measures
The carrier facility meets Costa Rica's seismic construction standards and is equipped with safety lighting, emergency exits, fire alarms, and fire suppression tools. Our operations team follows internal safety procedures for equipment entry, alarm response, and physical access verification in the rack space we lease. Building construction meets occupational health and safety requirements including compliance with anti-seismic norms specified in Costa Rica Seismic code (CSCR-86).
- Facial recognition system for authorized personnel access.
- Locked Rack Doors only technicians can access.
- CCTV installed all through the facilities.
Emergency Preparedness & Safety
The telecom carrier facility maintains comprehensive emergency response capabilities and adheres to strict safety standards to protect both personnel and equipment in the rack space we operate:
Safety
24/7 monitoring room with emergency response protocols and anti-seismic construction standards
Fire Protection
Smoke detectors, fire alarms, manual extinguishers, and on-site fire hydrant with automatic water pump
Emergency Response
Fire station 800m away with 8-minute response time, emergency exits, and safety lighting throughout
Fire suppression system:
The Data Center is equipped with smoke detectors and has a fire alarm system. No automatic fire suppression is in place, manual fire extinguishers are available in the datacenter and throughout the building.
Fire hydrants:
The building has its own fire hydrant and automatic water pump capable of 160,000 liters (2.5 hours approx.) There is a city hydrant 20 meters from the building on the northeastern corner.
Maximum Security for Your Infrastructure
Trust your valuable equipment to our multi-tiered security system with 24/7 monitoring and enterprise-grade physical protection.
Secure Your Data Today