How to open a support ticket
Open a client-area ticket so CR Servers can help with hosting, billing, DNS, or account questions with full context.
Tickets are the fastest path for technical and billing help. They keep a clear history and let our engineers see which services are on your account.
Steps
- Log in at clients.crservers.com.
- Open Support → Open ticket (or go directly to the new ticket form).
- Choose a department (Technical, Billing, Sales) that matches your question.
- Write a clear subject and describe what you already tried.
- Attach screenshots or error text when relevant.
While you type, the portal may suggest related help articles. Read those first if they match — many DNS, email, and payment questions are answered there.
Tips for faster resolution
- Include the domain name and service (shared hosting, VPS, dedicated, colocation).
- Note when the issue started and whether it affects production.
- For email problems, say which client (Outlook, webmail, phone) and IMAP/POP settings you used.
Prefer sales or a first conversation before buying? Use the contact form instead.