Create and manage FTP accounts

Use FTP when you need to upload or download site files without SSH. Create extra FTP users for a designer or deploy tool instead of sharing the main hosting password.

Create an FTP account

1. Open the hosting control panel from the client area service page.
2. Open FTP (or FTP accounts).
3. Create a user. Set a strong password.
4. Set the home directory inside the site's html folder (yourdomain.com/html), or a subfolder for one app (for example yourdomain.com/html/api). The account then sees only that folder. Do not point an extra user at the account home above the web root unless you intend them to see every site on the plan.
5. Save. The username is the full address, for example api@yourdomain.com. Note the server hostname the panel shows (for example iwx41.crservers.com).

Connect

In FileZilla or another client:

Setting	Value
Host	The server hostname from the panel (for example iwx41.crservers.com). The encrypted connection's certificate belongs to the server, so ftp.yourdomain.com shows a certificate error with FTPS.
Port	21
Protocol	FTP over explicit TLS (FTPES / FTPS). Plain FTP sends your password unencrypted.
User / password	The full FTP username (api@yourdomain.com) and its password
Mode	Passive

If the login works but listings hang, switch the client to passive mode and allow FTP through the local firewall.

After you sign in you're in the account's home directory: for a limited account, that folder is the root you see.

Forgot the password? The panel doesn't show existing passwords; set a new one from the FTP list and update any app that uses it.

Change, suspend, or delete

Edit the password or home directory from the same FTP list. Suspend or delete an account you no longer need so old credentials stop working.

To publish a site from GitHub automatically, see CR Servers Deploy.

Open a ticket if the hostname is unclear or port 21 is blocked from your network.