Create and manage FTP accounts

Use FTP when you need to upload or download site files without SSH. Create extra FTP users for a designer or deploy tool instead of sharing the main hosting password.

Create an FTP account

1. Open the hosting control panel from the client area service page.
2. Open FTP (or FTP accounts).
3. Create a user. Set a strong password.
4. Set the home directory under public_html (or that site’s document root). Do not point an extra user at the account home above the web root unless you intend them to see every site on the plan.
5. Save. Note the hostname the panel shows — usually your domain or the server hostname.

Connect

In FileZilla or another client:

Setting	Value
Host	The domain, or the server hostname from the panel
Port	21
Protocol	FTP (use explicit TLS / FTPES if the client offers it)
User / password	The FTP account you created
Mode	Passive

If the login works but listings hang, switch the client to passive mode and allow FTP through the local firewall.

Change, suspend, or delete

Edit the password or home directory from the same FTP list. Suspend or delete an account you no longer need so old credentials stop working.

Open a ticket if the hostname is unclear or port 21 is blocked from your network.