What you can do with each service in the client area

Each service in the client area has its own page with the options that make sense for it. This guide lists what you can do yourself for each type of service, and what our team does for you by ticket.

To open a service, click its type under Your services in the sidebar, then Manage. The ⋮ button next to Manage has quick actions such as Edit Label. A label is your own name for the service (for example "Store website" or "Accounting server"), and it shows in your lists and on the home page. Every hosting, reseller, VPS, dedicated server and colocation service has one.

Options only appear while the service is active. A cancelled service shows its details and billing, not its tools.

Web hosting and reseller

Option	What it does
Hosting Control Panel	Opens your web hosting control panel (the reseller control panel on reseller plans), where you manage websites, email, databases and files
Login Details	The panel address and username, for when you sign in to the panel directly
Reset Password	Sets a new password for the control panel
Edit Label	Your own name for the plan

Everything about websites and email is done inside the control panel: see the web hosting control panel overview.

VPS

Option	What it does
Console	The server screen in your browser, for when SSH doesn't respond
Reboot, Shutdown, power switch	Restart, shut down or turn the VPS on
Rebuild	Reinstalls the operating system. This erases everything on the VPS.
Root password and SSH keys	Reset the root password or the installed SSH keys
Hostname → Edit	Change the server name
Network	See the network interfaces and IP addresses
Boot Order	Choose the boot device, for recovery or a custom install
Upgrade	Add CPU, memory or disk; you see the price before you confirm
Change Billing Cycle	Move to a longer or shorter billing cycle
Logs	Tasks run on the VPS, such as reboots and rebuilds

Step by step: Manage your VPS from the client area.

Dedicated servers and colocation

Option	What it does
Login Details	Access details we delivered for the server (dedicated servers)
IP addresses	The IP addresses assigned to your server (dedicated servers)
Edit Label	Your own name for the server

Power cycles and remote hands are handled by our team by ticket (Remote hands for colocation). For console access, use the IP-KVM details we sent you (IP-KVM access).

Domains

Option	What it does
Change nameservers	Point the domain to other nameservers
DNS Management	Edit the domain's DNS records (guide)
Contact Information	Update the owner, administrative, technical and billing contacts at the registry
Auth Info / EPP Key	The code another registrar asks for when you transfer the domain out
Registrar Lock	Protects the domain from transfers you didn't ask for. Keep it on unless you are transferring out.
Auto Renew	We generate the renewal invoice before the domain expires
Privacy	Hides your contact details from the public WHOIS, where the extension allows it

Step by step: Manage your domains in the client area.

Some extensions work differently:

• .cr and .co.cr: you can change nameservers, edit DNS records and set auto-renew. Our team applies nameserver changes at NIC Costa Rica, so they are not instant. Contacts and transfer codes are managed through NIC Costa Rica (register a .cr domain). Privacy is not available.
• .us: the registry does not allow privacy, so the owner's details stay public.

What we do by ticket

Some changes affect who owns a service or how the registry identifies a domain. To protect you, our team does them after checking the request. Open a ticket from the account that owns the service:

• Move a service or domain to another client account, for example when you sell a website or a business changes hands
• Register your own nameservers under a domain (for example ns1.yourdomain.com)
• Reverse DNS (PTR) for a VPS, dedicated server or colocation IP address
• Extra IP addresses
• Installing or reissuing a commercial SSL certificate (free certificates for your websites are in the web hosting control panel: SSL guide)

If you're not sure whether something can be done from the client area, ask us by ticket, phone or WhatsApp (how support works).